Returns Policy

We hope that your loved one equally loves what you buy them. However, if not, our returns period is extended! Order from 11th November - 23rd December and return it back to by the 8th January for a refund or gift card. The rest of our terms and conditions below still apply.

Wanna return? No problem, just let us know! 

Please email us at within 14 days of receipt if you'd like to return an item for a refund or credit, with the reason for your return (this just helps us to improve our product offering) and we will send you all the info you'll need.

A refund will be granted providing the item is then returned in its original condition within 28 days of receipt.

Please take care when trying on items as, unfortunately, we can't refund any items that are marked with deodorant, make up, fake tan, perfume. All items must be returned in the condition they were received, with the tags still attached.

If you received free UK delivery (over £55 spend) but would like to return your order or an item that brings your total spend under £55, the £3.99 standard delivery cost will be deducted from the refund for the original postage.

We are normally super fast with returns and try to process them the same day received back. However, sometimes we get busy! So, please do give us up to 7 days to process your return.

Refunds will be credited back to the same card or PayPal account used to make the original purchase. Do remember it can take your bank up to 7 working days to show your refund in your account once processed, although it's usually much quicker!

If you paid via an eligible PayPal account, all returns are FREE by claiming back your return postage cost. To claim your returns postage, click the link below:
Terms and conditions do apply and can be found on the PayPal website.

Please Note:
  • The item is your responsibility until it reaches us and is therefore your responsibility to ensure it reaches us safely in it's original condition
  • We recommend that you send the parcel using recorded delivery and that you keep a copy of your receipt
  • Return postage costs are the responsibility of the buyer
  • You could be eligible for free returns if you paid via PayPal by claiming back your return postage cost. Terms and conditions do apply. [Click here to claim]
  • If you'd like to return your order, the original delivery charge will be deducted from the total refund
  • If you received free UK delivery (over £55 spend) but would like to return your order or an item that brings your total spend under £55, the £3.99 standard delivery cost will be deducted from the refund for the original postage
  • In the unfortunate case that you receive a faulty or damaged item, please notify us within 7 days of receipt
Non returnable items:
  • Any items that are worn, damaged or stained
  • Personalised items
  • Sale items (you'll receive credit only)
  • Items not in their original packaging/tags
  • Underwear or swimwear with missing protective guard, for hygiene reasons